You will receive a tear-off slip with each prescription which lists all the items you have been prescribed for repeated use. You should return this to the surgery (with an SAE if you wish it to be posted) indicating which items you require.
You can also request Non-repeat medicines (or items not on your repeat slip) by emailing BACCG.HEATHHILLRECEPTION@NHS.NET or calling the surgery and speaking to the prescription clerk. You can also request repeat medications online via EMIS (please enquire at reception), but not by telephone as this can lead to mistakes. Normally, repeat prescriptions will be ready after five working days.
Ordering routine medication is changing From 1st September 2017 the way we process your routine prescriptions will be processed within five working days.
The table below will outline which day your routine request will be available to collect.
||Available To Collect
|Monday (before 2pm)
||Friday (same week)
|Tuesday (before 2pm)
||Monday (following week)
|Wednesday (before 2pm)
||Tuesday (following week)
|Thursday (before 2pm)
||Wednesday (following week)
|Friday (before 2pm)
||Thursday (following week)
|(after 2pm the request will be processed the following day)
PLEASE NOTE WE DO NOT TAKE TELEPHONE REQUESTS FOR MEDICATION.
Online access for detailed coded records
From 31st March 2016, patients will be able to apply to view their medical records online.
Being able to see elements of your record online might help you to manage your medical conditions. It also means that you can even access it from anywhere in the world should you require medical treatment on holiday
Even if you are already registered for online appointments and prescriptions, a new application will be necessary if you wish to view your medical records.
Applications forms are available from reception, it will take up to four weeks before you will be able to see the detailed coded records.
If you print out any information from your record, it is your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.
We would like you to read and consider the following points before applying for access to your medical record.
- Forgotten history - There may be something you have forgotten about in your record that you might find upsetting.
- Abnormal results or bad news - If your GP has given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.
- Choosing to share your information with someone - It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.
- Coercion - If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.
- Misunderstood information - Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record maybe highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.
- Information about someone else - If you spot something in the record that is not about you or you notice any other errors, please log out of the system immediately and contact the practice
Where possible, doctors in this practice prescribe by generic names of medicines rather than manufacturers' brand names. This means that the appearance of tablets, capsules, etc may not always be the same even if they contain the same medicine.